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Unable to open vectors into XD from Illustrator gives error code 117

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi there, im trying to open some vectors ive done in illustrator to adobe xd i have try all copy paste and open the file in XD but it keeps telling me error code 117 i use to do it in the past, but dont know what is happening rigth now 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 23, 2023 Jan 23, 2023

Hi @Antonio279714804mzx,

 

Thank you for reaching out, and sorry to hear you are getting error 117 in XD. Error code 117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Please try the below steps:-

 

  1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.
  2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you
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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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SO the error code pops up in Adobe Xd?

Please ask in the Xd forum. https://community.adobe.com/t5/adobe-xd/ct-p/ct-xd?page=1&sort=latest_replies&lang=all&tabid=all

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @Antonio279714804mzx,

 

Thank you for reaching out, and sorry to hear you are getting error 117 in XD. Error code 117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Please try the below steps:-

 

  1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.
  2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.
  3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.
  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

 

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewalls or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

 

5. Try to install the app again.

 

Let us know if that helps. We will be happy to help.

 

Thanks,

Harshika

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New Here ,
Mar 12, 2023 Mar 12, 2023

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Thanks, for the time to answer... solve it 

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Glad to hear you're back on track. Could you please share the solution that helped you in resolving the issue? This might help our customers in the community experiencing a similar issue.

 

Thanks,

Harshika 

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