Unable to open XD (adobe can’t verify my subscription status)

New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi,

 

When i open adobe XD, the message below appeart.

 

We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

 

xd_screenshot.jpg

 

Cordially,

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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Hi Johan,

have you tried to log out and re-enter your Adobe account?

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New Here ,
Apr 20, 2022 Apr 20, 2022

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yes


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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi johan24112352pjix,

 

Thank you for trying the step suggested by our expert. Would you mind confirming if you've tried the steps suggested in this post?

 

Let us know if that helps. We are here to help.

 

Thanks,

Harshika

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