Unable to open XD (adobe can’t verify my subscription status)

[johan24112352pjix]

Hi,

When i open adobe XD, the message below appeart.

We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

Cordially,

[gianvitulano]

Hi Johan,

have you tried to log out and re-enter your Adobe account?

[johan24112352pjix]

yes


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[HARSHIKA_VERMA]

Hi johan24112352pjix,

Thank you for trying the step suggested by our expert. Would you mind confirming if you've tried the steps suggested in this post?

Let us know if that helps. We are here to help.

Thanks,

Harshika