Unable to open Xd Cloud FIles

[Andrea Comandini]

Hi everybody,
I've been experiencing the worst Xd issue lately!

Cloud-saved files are impossible to open both from the desktop app and the browser, I can see previews within the CC environment, but nothing more.

The only way is to download the file from the browser CC folder and open it locally.
Of course that's not a solution if you are collaborating with other people on the same file.

I am running late with a few tasks due to that and I really appreciate your help.

I am working on a MacBook Pro 16'' 2021 with Sonoma 14.2.1

Already tried the last two versions of Xd with the same result.

  ("It is impossible to open this document").

Many Thanks,

Andrea

[Rishabh_Tiwari]

Hi, 

Sorry to hear about the trouble. Please try the suggestions shared in this article and let us know if this helps or if you need further assistance. 

Thanks

Rishabh