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Unable to open XD file stuck on syncing.

New Here ,
Jan 20, 2022 Jan 20, 2022

Hello, 


I am facing an issue with Adobe XD syncing cloud file. I am not able to enter the file. 
I already tried:

  • Re-open Adobe XD
  • Logout and login from Creative cloud
  • I have newest version (47.0.22)

 

Issue syncing.png

 

Can anyone from Adobe Support help me out? 
Thank You, 

 

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TOPICS
Crash on windows , Open and save docs , Product performance
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correct answers 1 Correct answer

New Here , Jan 21, 2022 Jan 21, 2022

I appreciate for your help Rishabh! 

What worked for me:

  • I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file. 

Thank You, 

Justas

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 21, 2022 Jan 21, 2022
LATEST

I appreciate for your help Rishabh! 

What worked for me:

  • I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file. 

Thank You, 

Justas

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines