Unable to open XD file stuck on syncing.

New Here ,
Jan 20, 2022 Jan 20, 2022

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Hello, 


I am facing an issue with Adobe XD syncing cloud file. I am not able to enter the file. 
I already tried:

  • Re-open Adobe XD
  • Logout and login from Creative cloud
  • I have newest version (47.0.22)

 

Issue syncing.png

 

Can anyone from Adobe Support help me out? 
Thank You, 

 

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Crash on windows , Open and save docs , Product performance

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correct answers 1 Correct answer

New Here , Jan 21, 2022 Jan 21, 2022
I appreciate for your help Rishabh!  What worked for me: I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file.  Thank You, Justas

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 21, 2022 Jan 21, 2022

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I appreciate for your help Rishabh! 

What worked for me:

  • I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file. 

Thank You, 

Justas

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