• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to open XD or crashes on launch

New Here ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Everything worked fine except when the period of some update was approaching, but it has been more than a month that I can't open XD. Either the screen freezes even before opening the program, or the program opens but as I try to open a file or create one from scratch XD crashes. It does not even allow me to fill in the space dedicated to the explanation to send a report. It is impossible to work like this.

 

<Title renamed by moderator>

TOPICS
Crash on windows

Views

285

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Hi @Silvia24255190w23w,

 

We are sorry to hear you are unable to open XD. We would like to follow up on your issue. Are you able to resolve the issue?

Please try the below steps which might help you-

 

  • Quit the XD and Creative Cloud desktop application from Task Manager/Activity Monitor
  • Sign Out from Creative Cloud and XD.
  • Restart the machine.
  • Launch XD from the Creative Cloud desktop app.

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy t

...

Votes

Translate

Translate
Community Expert ,
May 18, 2022 May 18, 2022

Copy link to clipboard

Copied

Hi, are you building the latest version of Adobe XD? What OS are you running the software on?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

Hi @Silvia24255190w23w,

 

We are sorry to hear you are unable to open XD. We would like to follow up on your issue. Are you able to resolve the issue?

Please try the below steps which might help you-

 

  • Quit the XD and Creative Cloud desktop application from Task Manager/Activity Monitor
  • Sign Out from Creative Cloud and XD.
  • Restart the machine.
  • Launch XD from the Creative Cloud desktop app.

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2022 Jun 06, 2022

Copy link to clipboard

Copied

LATEST
It worked for a few days after the last update and then today just stop to
work again,
I had to borrow a mac to get on with my work, but that can't be a long-term
solution.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines