Unable to see cloud documents in Adobe XD

Forum|Forum|5 years ago
May 14, 2020
1 reply
936 views

Dear Adobe,

I been forced by your policy to use the cloud documents in the last months. I spent every week a few hours in XD, but now suddenly all my documents are gone.

How can that be?

There is nothing in the trash bin etc.

Do you have any idea what to do?

{Renamed By MOD}

Best

This topic has been closed for replies.

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. I'd request if you can share a few more details like:

The version of Adobe XD.
Please check if you can see your files here: https://assets.adobe.com/
If you can see the file there, please try signing out of Adobe XD and Adobe Creative Cloud and end all the Adobe related processes from Activity monitor and then please sign back in on Adobe CC Desktop app and launch Adobe XD from there and check if you are able to see cloud files.

Regards

Rishabh

S

StudentoftheyearAuthor

Participant

Hi,

my XD version is the following: 28.9.12.2 and Creative Cloud-Synchronisation 4.3.42.4. However, I updated the version after I faced the problem, thus it was another version when the bug occured.
Is there a way to find out my previous version or do you have "logs"?

On

https://assets.adobe.com/

there no files of me.

One file was named "hmv" for example...

Regards
Mart

Rishabh_Tiwari

Legend

Thanks for sharing the details. Do you have a personal account or an enterprise account from work, school, or college? The reason I am asking this as this may happen when you are signed in with a different email ID. The files get synchronized with the Adobe ID you are signed in with.

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