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Unable to see shared library in Adobe XD

New Here ,
Jan 06, 2022 Jan 06, 2022

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Hi,
We have a number of shared XD libraries in our design team which I have been added to. When I accept the invitation to join a shared libraries, it becomes visible on the Web but not in the Creative Cloud app or within XD.

Screenshot 2022-01-06 at 16.34.05.pngScreenshot 2022-01-06 at 16.34.25.png


I have reinstalled XD several times and also reinstalled Creative Cloud app but I keep getting the same issue with libraries not syncing and even if they eventually do the libraries are still not accessible in XD.
I’m using a MacBook pro and the OS is macOS Monterey 12.1

 

Thanks for your help

 

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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Hello,

 

Thank you for reporting the issue.  

However, I don't able to reproduce the issue. Its working fine in my case.

Does your Id has access to more than one entitlement.  Could you please check the login id in web is same as Creative cloud. 

Regards,

Anita Subedi

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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Hi defaultlhqertop8uvy,

 

Thank you for reaching out. As suggested by Anita to ensure you're logged in with the same Adobe ID on both web and Creative Cloud desktop app.

 

If yes, then please share your Adobe ID with us over a private message so that we can check your account details.

 

Please also go through this page: https://www.adobe.com/products/xd/pricing/individual.html to check for the plans.

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Hi Harshika,

 

I have sent you a private message giving more details about this problem. 

Can you please take a look at this as I'm not able to work effectively on XD at the moment because of this issue.

 

Thanks

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Adobe Employee ,
Jan 07, 2022 Jan 07, 2022

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Thanks for sharing the information. I have replied to your private message. Please let me know if you need further assistance.

 

I will be happy to help.

 

Thanks,

Harshika

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