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closequest
closequest
Participant
April 24, 2020
Answered

Unable to select any tool in XD. It freezes.

  • April 24, 2020
  • 1 reply
  • 779 views

Not able to work with XD. I can just select a tool , but that tool is also not working. Tried for many times with different files, but facing same problem. can anyone help?

 

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Correct answer closequest

Hi, i would like to inform you that issue is resolved. I think that day
there was a server issue. Now XD is working fine.
Thank you for your support.

Thanks & Regards,

Shilpa Darade.
<Personal Info removed by moderator>

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 24, 2020

Hi Shilpa,

 

We are sorry to hear you are having trouble working with XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Have you tried to sign out of XD and sign back in?
  • Sometimes restarting the machine fixes the problem.

 

Let us know if that helps.

 

Thanks,

Harshika

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 5, 2020

Hi Shilpa,

 

I would like to follow up here. Could you please confirm if the issue has been resolved or if you need further assistance from us?

 

We would be happy to help.

 

Thanks,

Harshika

closequest
closequestAuthorCorrect answer
Participant
May 6, 2020

Hi, i would like to inform you that issue is resolved. I think that day
there was a server issue. Now XD is working fine.
Thank you for your support.

Thanks & Regards,

Shilpa Darade.
<Personal Info removed by moderator>

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