Unable to work on XD file it freezes on "Connecting"

[uxama]

Hello guys

I need some help. Please tell me how to solve the problem of "connecting" in Adobe XD.

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[AkinGn · Accepted solution]

Hi @uxama, thinking about the steps I'd take, first I'd restart the app and if it still doesn't work, I'd logout and log back in to Adobe CC, and would also try to restart the computer. Hope this helps. 

[Stuart23004803ltl2]

I've been having the same issues for a week. None of your suggestions help. 

[AkinGn]

It can be hard for us to predict every possible system configuration/connection issues and what might cause some problems but we're trying our best, even if it's suggesting restarting app, computer, logging out and back in to the CC account and uninstalling/reinstalling the CC app (not only XD, but also Creative Cloud app, most of them worked for the problems many people had so far) As I see it, another way is downloading the cloud file and opening it locally and then creating a new cloud file, if you haven't tried that, I suggest to do so, and update us here, even if it doesn't work maybe some other expert might offer another solution. If you also haven't checked the suggestions at this page to make sure you haven't missed any of them: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cloud... I also suggest to do so, have a great day 🙂

[HARSHIKA_VERMA]

Hi uxama,

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

[Stuart23004803ltl2]

You "expert advise" is the equivalent of asking us if we've "tried turning it off and on again." It's worthless.

[AndreAlessi]

This keeps happening over and over again, it's sooo frustrating. None of the so called "experts" have a proper fix for this.