Unable to work on XD file it freezes on "Connecting"

New Here ,
Jun 15, 2022 Jun 15, 2022

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Hello guys

I need some help. Please tell me how to solve the problem of "connecting" in Adobe XD. I've tried restarting the app and it still doesn't work, I've logout and log back in to Adobe CC and restart the computer but it still doesn't work. However this issue only applies to one of my XD files, my other files have no problem.

 

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @Ttwoweb5C56,

 

Thank you for reaching out, and sorry to hear that you're having trouble using XD. Could you please try the steps shared below:

  1. Please ensure that your creative cloud and Adobe XD are up to date.
  2. Please ensure that the core sync should be up to date. For more information about core sync and how to update it, please refer to this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html.
  3. Please try signing out of Adobe XD and Adobe Creative Cloud Desktop app, close all Adobe-related processes from Task Manager on your Windows machine and check again after signing in on the Adobe CC desktop app and launching XD from there.

 

If it still doesn't work, please share a screenshot of the About XD and About Creative cloud info page.

 

We will try our best to help.

 

Thanks,

Harshika

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