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Update 40.1.22.3 freezing issue

Explorer ,
Jun 07, 2021 Jun 07, 2021

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Since last update (40.1.22.3), Adobe XD is freezing when in Prototype mode. When I try to link one screen to another one, it freezes for about 3 seconds - kind of lag sensation. You think that nothing is happening, but in fact while it's freezed, everything you're doing is being recorded. So your job get a mess if you don't stop to move your mouse. And it's very frustrating, slowing down your produtivity.

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please share a screenshot of the About XD info page along with the version of the operating system. We'll also need the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Please add the logs to a shared location like Google Drive or DropBox and share the link through Dm by clicking on my name.

 

Regards

Rishabh

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Explorer ,
Jul 16, 2021 Jul 16, 2021

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No, I can't. Just please install Adobe XD and test it in your machine, please! Take a big project (500 screns +-) and test it. And you'll be able to reproduce this bug. It's very annoying, about more than 1 month! My project has lots of screens, but before that upadte it was working normal, without freezing in every action.

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