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L
laurah89935072
Participating Frequently
April 18, 2018
Answered

V. 7.0.12 crashes all the time

  • April 18, 2018
  • 1 reply
  • 450 views

Since I did the update 7.0.12, it interrupts and shut down at least once a day... Your new version is really unstable please correct it.

This topic has been closed for replies.
Correct answer Preran

Thank you for the detailed info. Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

1 reply

Preran
Preran
Legend
April 18, 2018

Hi Laura,

We haven't really heard of many crash issues in the latest version. Can you let us know the following?

- Does this happen with all files or just some?

- Are your files on a local or remote drive?

- Does your computer meet the system requirements specified in Adobe XD System requirements ?

- Did you make any updates to your computer recently?

Let us know, and if required, I will raise a support case for further investigation.

Thanks,

Preran

L
laurah89935072Author
Participating Frequently
April 20, 2018

-Does this happen with all files or just some?

it happens to all my files. Even if the file is very light, or when I want to create a new one.

- Are your files on a local or remote drive?

Both, it depends. On local, and on a remote drive, it doesn't seem to make a difference.

- Does your computer meet the system requirements specified in Adobe XD System requirements ?

Yes.

- Did you make any updates to your computer recently?

No, just the usual OS update last month.

I did the Adobe XD update last week and since then I have problems.

I went back to the previous version, and I have no problem anymore.

thomsenlars1965
thomsenlars1965
Participant
August 14, 2018

Hello,

I'm on adobe XD v7.0.12.9 and i've the same problem. 


Exactly same here. It used to work nicely. Now almost everytime I do an operation it shuts down. Maximizing the window for sure shuts it down.

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