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Vertical video is played stretched

New Here ,
Dec 01, 2023 Dec 01, 2023

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When I upload a vertically oriented video (like YouTube's shorts) on one of my XD boards, the video is stretched horizontally when played. I don't see any options in XD to change this. It's the same for videos I recorded on my iPhone held vertically as for recordings of a vertical-shaped part of my Macbook screen.

 

Here's before and during play:

Screenshot 2023-12-01 at 11.23.37.pngScreenshot 2023-12-01 at 11.21.04.png

How can I have these videos play normally (as they were recorded)? Thanks!!

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Design , How to , Missing feature

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correct answers 1 Correct answer

Community Expert , Dec 01, 2023 Dec 01, 2023

I tried a vertical video from iPhone and it plays normal in my XD. May be you can try opening your video in QuickTime (or Media Encoder) and re-export?

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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I tried a vertical video from iPhone and it plays normal in my XD. May be you can try opening your video in QuickTime (or Media Encoder) and re-export?

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Thanks for the tip! I tried this with my iPhone recording. Since QuickTime only lets me export to .mov I changed the file extension to .mp4, and then it worked! My other videos were too large in size for XD, so I had to use Handbrake and I guess XD doesn't like the default Anamorphic setting. With that set to off, the vertical videos play fine in XD 🙂

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New Here ,
Jan 08, 2024 Jan 08, 2024

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The fact that you mentioned turning off the Anamorphic setting on Handbrake literally saved my life

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New Here ,
May 15, 2024 May 15, 2024

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I am having the same trouble they are all MP4 vertical videos and uplaod stretched in the social media scheduler. Also why cant we contact customer support for paid plans - considering using another scheduler tool.

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Community Expert ,
May 15, 2024 May 15, 2024

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I think you posted this in a wrong forum. Are you having an issue with Adobe Express? If so post it here: https://community.adobe.com/t5/adobe-express/ct-p/ct-adobe-express

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