Video Isn't Looping

[lilyclairwell]

I have a video in XD, set to play automatically and loop. Every time I test the preview, the video stops at the end of the first play through. I can't find any reason why it won't loop. Any thoughts?

[Chaitanya21936374hmkf]

Hi @lilyclairwell ,
Sorry for inconvenience, could you please let us know:
1. What is the XD version you are using
2. Which OS you are on
3. Is it file specific or happening with all the video
4. If the issue is with specific file, could you please shere the video which you are using.

Thanks & regards,
Chaitanya Shandilya

[lilyclairwell]

1. What is the XD version you are using
57.1.12.2

2. Which OS you are on

macOS Sonoma 14.1.1

3. Is it file specific or happening with all the video

It is happening with any video I try.

[lilyclairwell]

I just tried it on a computer that hasn't been updated to the new OS. It works there.

So it works on macOS Ventura 13.6.1, but not on macOS Sonoma 14.1.1.

This seems like a bug.

[lilyclairwell]

Did you see my replies? I'm still having the problem. 

[Chris W. Griffith]

Since XD is in maintaince mode, I doubt you are going to get XD patched to fix the problem running it on that OS. Wish I had better news. You will need to either downgrade your OS or have a design without working video. Maybe a fix will come, but no clue as to if or when.

[Reyman5F92]

Has anyone found a solution here? I'm having the same issue. My current OS is macOS 14.3 and my Adobe XD version is 57.1.12.2 arm64. I have the correct video format (MP4) with H.264 codec. I really need my video to loop because it's part of the main page header. If it stops playing, it will look really plain.

[lilyclairwell]

There is not a solution. They have not updated the program to work with the newer versions of macOS. At the time, it was not going to be updated because Adobe was looking to acquire Figma. That acquisition was shut down and will not happen. I don't know what Adobe plans on doing with XD now.

[chris_fullam]

Its really not good enough from Adobe, I know in the grand scheme of things this of minor importance, but if youre not going to maintain the function, just remove it.

[chris_fullam]

Just fix the problem, please.

[BibsUIX]

i just found simple hack to it, you just have to trim the video within xd just 1 sec or less then loop continues after that.

 

[agence28387547x2j5]

I don't understand ? for 15 days the autoplay has not worked

[BibsUIX · Accepted solution]

Trim the video by 1sec in the end in adobe XD. 

[phillipr13192062]

Brilliant. This is the fix.

[chris_fullam]

This is genius how did you sus it out

[Ahnika34573224m01u]

thanks so much i was having this issue and i was so sad it wasnt working right and thought i did something wrong. good to know its just a bug and not my fault