Hello XD Community,
I am posting this message because for a week now I can no longer use XD on my main PC. When I launch XD it says "We can't verify your subscription status." I specify that I am subscribed and that my account works correctly on other PCs. I tried everything but I found no answer to this problem: Disabled my Antivirus (Eset NOD 32), Reinstalled XD and Creative Cloud, checked access to Adobe servers, TLS... Nothing to do I still have this damn message.
The worst thing is that the synchronization works since for barely 1 second I can see all my updated files from my laptop. I also specify that I have access to all the other applications without problem.
Please excuse my English, this is from a translation.
Thank you for understanding.
Sorry for the inconvenience, could you please try the following steps:
Thank you for your reply.
I tried the different steps you mentioned above, however nothing changes even when the account is disconnected on Creative Cloud, XD still gives me the same message. Same when I log in to a free account.
Regarding the forum page to which you are redirecting me, I had consulted it before publishing my message. So I had followed all the steps but nothing worked, I'm still stuck.
Have a good day.
Hi @OpenSkyRadio ,
Sorry to hear about the trouble. Could you please share the version of the operating system and a screenshot of the About XD info page? Do you use any other Adobe app & is it happening with all the apps?
We're here to help just need more information.
Could you please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud app or Dropbox and then share the url with me over a private message.
Thanks & regards,
I just replied to you by private message.
Have a good day
Thanks for sharing the logs, we are looking into it.
We have gone through the logs shared by you, could you please try the below steps and do let me know if it helps:
- Click on Start then type "services.msc" in the search field and press Enter. - In the "Services" window, look for the following entry: - Credential Manager
- Double click and make sure that the service is not disabled and is running.
Thanks & regards,
I find a "Credential Manager" file but it is already "in progress" in automatic mode.
Thanks for sharing screenshot.