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vmercier
Participant
October 23, 2020
Question

Welcome to version 34.0.12 windows : Repeated crash, extreme slowness in opening files, system crash

  • October 23, 2020
  • 1 reply
  • 969 views

Since yesterday (upgrade to version 34.0.12), many of us have suffered repeated crashes, system slowdowns (Windows 10) and application instability which greatly disrupts our production. It's quite regrettable and I really hope that a corrective version will be proposed soon.

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    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    October 23, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is XD crashing while working on a specific file or multiple files?
    2. Does it crash while performing a specific task or it's crashing randomly? Is there any pattern for the crash?
    3. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    monterxz
    monterxz
    Inspiring
    October 23, 2020

    I've shared my logs too in DM

    P
    Premiere Pro 431
    Participant
    October 26, 2020

    Hi Igor,

     

    I did received your logs and thanks for sharing the logs over a DM. I have replied to your DM to share your more info so that I can escalate it further.

     

    Thanks,

    Harshika


    Hello Harshika,

     

    There is a new update for XD 34.1.12, but seems all the same. All previous problems are still there. 

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