What happens to shard files after my account has been deleted?

[simonf42370500]

I'm leaving the company and for most files i am the owner of the file. How can i ensure my team can continue to work with those files when i leave the company and my account will be canceled?

Thank you

[Rishabh_Tiwari · Accepted solution]

Hi Simon, 

Thanks for reaching out. If you have a business or Enterprise account, please log a support case by following the steps shared here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-and-expert-servic...

If you have an Individual subscription, please refer to this similar discussion: https://community.adobe.com/t5/adobe-xd/transfer-ownership-of-a-file-to-a-different-account/m-p/1106...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[simonf42370500]

Hi Rishabh

Thank you. Which means there is no way to transfer ownership. Thats very disapointing.

Regards

Simon

[Rishabh_Tiwari]

I am so sorry for the inconvenience. Let me assure you, I'll share your feedback with the Engineering team.