When I open XD artboards not showing

[robertom94448838]

I have a 2009 iMac and recently upgrade to MacOS Mojave version 10.14.4 and whenever I try to open a file or even when I create one, the artboards doesn't show. I've try uninstall and install everything again, 3 times now, but nothing and I can't do my work!.

[ananrratana]

I have exactly same problem (MacBook Pro mid 2009 with Mojave 10.14.4)

[italosan]

Hi, could you tell me the technical specifications of your iMac?

[robertom94448838]

Sure!

[italosan]

The technical specifications of your iMac are sufficient to make Adobe XD work. Have you tried updating the software?

[robertom94448838]

Yes, also uninstall and install it again but nothing works

[italosan]

In this case I suggest you go back to the previous version of the OS.

[humbertoc59613928]

im the same problem, any solution? i cant go back the previous version, im use xcode

[Preran]

Thank you, Italo for taking care of the initial troubleshooting. This is the first I am hearing of this issue.

To all those of you that are facing this issue, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[humbertoc59613928]

its not necessary, i think that problem is cause a mac is older and is running an incompatible mojave, i tried in safe mode and the XD run without problem, i think that problem is my graphics, thank you. I realice that Robertom's mac is 2009, the same case that me.

thank you

[Preran]

Thank you for sharing your solution here. Appreciate it.

robertom: Can you try the proposed solution and let us know if it helped you?

Thanks,

Preran

[MarciaVolpe]

I am trying to send you a private message but it is not working...any suggestion?

I have been having this annoying issue for a while. Initally I though it was a bug, that would be taken care pretty quick, but now I see that is an ongoing problem...when is Adobe going to fix it?

That goes without saying that some files disapear for a while...I can only find them after I start creating them again...the same with the artboards, if I want to force them to show I duplicate them from the left listing, then I have both (the duplicated one and the one that was not showing, appears).

I don't think you have the Cloud storage all figured out properly...as it goes offline on and off several times when I am working on XD....

[ardasatata]

Hello I have exact same issue,

Im using macbook pro 6,2 (mid 2010) os mojave 10.4.4 nvidia gt 330m gpu

the workspace not showing anything but if I add some artboard it showed on the left panel.

[Kenneth Kawamoto]

If you press Cmd + 0 would that show your artboards?

[ardasatata · Accepted solution]

ahh looks like its because of graphic driver issue ( nvidia GT 330M ) because
right now I'm running Mojave on unsupported machine.

I found workaround with this issue, just download GFX card status https://gfx.io/
and switch ur GPU to integrated only, now my workspace showing my artboard!