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Henrik Krog Andersen
Known Participant
March 29, 2021
Question

Where did my installed plugins go?

  • March 29, 2021
  • 2 replies
  • 1189 views

Since yesterday all my installed plugins are now gone. Including Zeplin (Beta)... what happened?

    This topic has been closed for replies.

    2 replies

    Participant
    April 8, 2021

    Anyone else? Fixes?

    Rishabh_Tiwari
    Community Manager
    Community Manager
    April 8, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please generate system logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

     

    We will try our best to help.

     

    Regards

    Rishabh

    Ares Hovhannesyan
    Community Expert
    Community Expert
    March 30, 2021

    Dose it happenes after update? Are you on latest version?

    Henrik Krog Andersen
    Known Participant
    March 31, 2021

    Hi Ares, 
    Yes, I am on the lastest version. I have reinstalled all plugins again. But from one day to another all my plugins disappeared out of the blue 😕😕 I am on the windows version 38.1.12.

    Henrik Krog Andersen
    Known Participant
    April 9, 2021

    Hi there,

     

    We are sorry to hear you lost your plugins after the update. Would you mind generating the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

     

    We will try our best to help.

     

    Thanks,

    Harshika


    Hi Harshika

    Due to company security policy I am not able to provide you with a log-file, I am sorry.