Where did my installed plugins go?

Forum|Forum|4 years ago
March 29, 2021
2 replies
1189 views

Since yesterday all my installed plugins are now gone. Including Zeplin (Beta)... what happened?

This topic has been closed for replies.

T

Tash5C39

Participant

Anyone else? Fixes?

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Could you please generate system logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

We will try our best to help.

Regards

Rishabh

Ares Hovhannesyan

Community Expert

Dose it happenes after update? Are you on latest version?

Henrik Krog AndersenAuthor

Known Participant

Hi Ares,
Yes, I am on the lastest version. I have reinstalled all plugins again. But from one day to another all my plugins disappeared out of the blue 😕😕 I am on the windows version 38.1.12.

Henrik Krog AndersenAuthor

Known Participant

Hi there,

We are sorry to hear you lost your plugins after the update. Would you mind generating the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue?

We will try our best to help.

Thanks,

Harshika

Hi Harshika

Due to company security policy I am not able to provide you with a log-file, I am sorry.

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