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Why Adobe XD always not responding?

New Here ,
May 15, 2021 May 15, 2021

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Why is this application always not responding every time I launch or when it is in the middle of an activity? I had to wait a long time to get it, it took approximately 10 to 20 minutes when the application started not responding.

 

Mac OS: 10.15.6

Adobe XD: 40.0.22

TOPICS
Crash on mac, Product performance

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Hi Dendy,

try uninstalling and installing Adobe XD again. For a deeper uninstallation, I would like to recommend you to use Creative Cloud Cleaner, this will also delete damaged files that could be annoying.

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New Here ,
May 17, 2021 May 17, 2021

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Hi gian,
I have uninstall dan intall Adobe XD for almost 5 times and the results still same, I have also uninstall it with the cleaner and still same.

Is there any other solution?

I have done solutions available on the internet and in this forum, the results are nil.

 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi Dendy,

 

Sorry to hear about the trouble. Could you confirm if the application is freezing randomly or does any specific action is causing the application to freeze? We're here to help, just need more information.

 

Regards

Rishabh

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