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Participant
Dec 8, 2022 1:01 PM UTC
Answered

Will the shared links from XD still be available if I discontinue my Adobe ID and subscription?

Will the shared links from XD still be available if I discontinue my Adobe ID and subscription? I did not find a suitable answer to this question across your discussion board.

 

Thank you

Ananda

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    AkinGn
    AkinGnCorrect answer
    Community Expert
    Dec 8, 2022 3:47 PM UTC

    Hi @Ananda Gupta - Hexagon, I think a correct answer by @stuart__k from this conversation would answer also your question:

     

    "The prototype links will stop working once your team account is disabled[1].

     

    Unfortunately there is currently no way to transfer prototypes from one account to another, and neither a way to copy comments from one prototype to another. As Preran suggested in the other thread please file a UserVoice request for copying comments between prototypes so we can keep track of the request.

     

    For your case I'm afraid the only thing I can suggest is that you re-share the file using a new account that is not getting disabled.

     

    [1] Note that disabling an account is different from a subscription ending: if a subscription ends but the account remains active (as would be the case with a personal account that stops paying for CC) then, at the time of writing, the links will remain active."

    2 replies

    AkinGn
    Community Expert
    AkinGnCommunity ExpertCorrect answer
    Community Expert
    Dec 8, 2022 3:47 PM UTC

    Hi @Ananda Gupta - Hexagon, I think a correct answer by @stuart__k from this conversation would answer also your question:

     

    "The prototype links will stop working once your team account is disabled[1].

     

    Unfortunately there is currently no way to transfer prototypes from one account to another, and neither a way to copy comments from one prototype to another. As Preran suggested in the other thread please file a UserVoice request for copying comments between prototypes so we can keep track of the request.

     

    For your case I'm afraid the only thing I can suggest is that you re-share the file using a new account that is not getting disabled.

     

    [1] Note that disabling an account is different from a subscription ending: if a subscription ends but the account remains active (as would be the case with a personal account that stops paying for CC) then, at the time of writing, the links will remain active."

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    Participant
    Dec 9, 2022 6:15 AM UTC

    Thank you, @AkinGn. That is helpful.

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