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Participating Frequently
November 16, 2018
Question

Windows XD crashes when opening PSD

  • November 16, 2018
  • 2 replies
  • 845 views

Hi, I've been on live chat and I reported this problem: XD crashes when opening certain PSDs. The person confirmed this is a problem caused by Adobe XD on Windows. On Mac, he says, the file opens. The only solution was for me to send him the PSD and he would convert it to an XD file and send it over.

What I've tried:

- reducing the number of layers and groups;

- importing just 1 artboard out of 100-150 that the PSD contains (by creating a separated PSD);

- clear layer styles, disable locked layers, no blending modes, no masks, no special attributes.

After all this, XD still crashes. I set up a log colector, but that's about that.

I tried talking to live chat countless times, but it's been closed for the past week or so.

Help?

This topic has been closed for replies.

2 replies

Ares Hovhannesyan
Community Expert
Community Expert
November 24, 2018

Is XD able to open empty PSD files?.

Participating Frequently
November 24, 2018

Yep. And it opens most PSDs, just not big ones. I have a 7700k at 4.8 with 64 Gb of RAM and a GTX 1080 Ti.

Preran
Community Manager
Community Manager
November 16, 2018

Apologize for your experience. Just so that we understand what's happening on your browser, can you take a screenshot and post it here?

Also, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

Participating Frequently
November 17, 2018

Sent!

Preran
Community Manager
Community Manager
November 22, 2018

Was your issue resolved? If so, can you post your solution here?

Thanks,

Preran