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XD 43 freezes when clicking on "Browse Plugins" on windows machine

New Here ,
Sep 08, 2021 Sep 08, 2021

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Hey folks! Looking to use some plugins and integrations with Adobe XD. However, When I click on Browse Plugins or Manage Plugins, the app freezes.

 

 

The screenshot shows it hung up at the Browse Plugins button.

Screenshot 2021-09-08 083153.png

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Crash on windows, Plug-ins, Product performance

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please share a screenshot of the About XD info page which is under the Help menu options. We'll also need the version of Windows OS so that we can test this on our end. In case if you have the latest version which is 43, please collect and share system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the logs to a shared location like Google Drive or DropBox and share the link through DM.

 

Regards

Rishabh

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New Here ,
Sep 09, 2021 Sep 09, 2021

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At the moment, I can't use the log collector tool because it requires admin permissions, and it will probably take a few days to get my sysadmin to log in for me. In the meantime, I'll shoot over the screenshot of the version. I have  43.0.12.14 and Windows 20H2

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi ImAlexStorey,

 

Thanks for sharing the information. We would request you to please check if you operating system has any pending updates

 

If it still doesn't help and you're on enterprise network please ask your system admin to initiate a chat from the Admin Console's support tab using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html so that our support team can help you directly.

 

Thanks,

Harshika

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