• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD 44, Hangs when font tool is used.

New Here ,
Sep 22, 2021 Sep 22, 2021

Copy link to clipboard

Copied

XD hangs while trying to type a text or edit an existing text. I am getting this issue when I use xd for more than 6 hours and it is not a system performance issue as my other applications are running fine. 

TOPICS
Share or publish

Views

210

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. If you have Windows OS, please ensure that you have installed the latest OS updates and drivers.
  3. Is this happening on a specific file or multiple files?
  4. Is this happening while using a specific font?

 

We're here to help, just need more information.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2021 Oct 20, 2021

Copy link to clipboard

Copied

LATEST

Dear Rishab,

 

Please check my response given below

  1. The version of XD and OS. - Version 44.1.12.5. & Windows 10 Home 20H2
  2. If you have Windows OS, please ensure that you have installed the latest OS updates and drivers. - Yes
  3. Is this happening on a specific file or multiple files? - Most of the files
  4. Is this happening while using a specific font? - Any font.

Now XD has started hanging even without the usage of font tool. Suddenly the application freezes and I am not able to even draw a line or do any activity in the application. Taking hours to complete a small task.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines