Skip to main content
riascureman
riascureman
Inspiring
September 26, 2021
質問

XD 44: XD freezes while auto saving

  • September 26, 2021
  • 返信数 2.
  • 2949 ビュー

A document I've worked on for weeks with no issues suddenly (on Sept 25, 26) will slow to a crawl or freeze up every time it auto-saves, which is every time I move or change even a pixel. I'm now far behind on an important project because I can't do ANYthing while XD is saving. What is the problem? What is the fix? Why is this happening? Is it because Adobe CC servers are overloaded?

 

{Renamed by MOD}

このトピックへの返信は締め切られました。

返信数 2

gDealerpeak
gDealerpeak
Participant
December 4, 2021

I had this issue in combination with additional freezing when doing a select all and adding all text styles to my tokens in order to change fonts. Material uses different levels of opacity so a large number of tokens are generated. Because of the freezing during these steps a miss-click occured and all my text styles were ruined, turned into the same large header text, and were auto-saved and auto-synced despite the software being frozen long enough to warrent a force-close. To make matters worse I can not simply restore to an earlier version to keep my library and linked components which are used in other files. It looks like we can only open an earlier version as a seperate file?

 

This was an incredibly disappointing experience. I have been having to work out-of-state due to a family emergency and I am forced to utilize slower rural internet. The lack of control over auto-save and sync in this situation results in this large Material UI file (the offical one pointed to by Google) constantly freezing the software making it unusable.

G
Community Expert
gianvitulanoCommunity Expert
Community Expert
September 27, 2021

Hi riascureman,

where are you trying to save the file? Which version of Adobe XD are you using? Does this problem also occur with other files?

riascureman
riascureman作成者
Inspiring
November 9, 2021

@gianvitulano Again, today, November 9, 2021, XD freezing and using an insane amount of CPU for several minutes every few seconds while it's auto-saving, making it impossible for me to get any work done. This exact same file works perfectly fine one day, then for no apparent reason it freezes up during autosave the next day. WHY?

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
November 11, 2021

@gianvitulano 


Hi riascureman,

 

We are sorry for the frustration. We will try our best to investigate the issue. We would request you to please share few more details like-

 

  • Please generate logs by following the steps shared here:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  • Please collect Spin Dump file by following the steps shared below:
    Windows-
    Launch Task Manager
    Select the Adobe XD process
    Right click on the Adobe XD process
    Select “Create dump file”
    This will generate a binary file
  • Mac-
    Launch Activity Monitor
    Select Adobe XD process (might show as “Not Responding”)
    Click on the gear in the upper left of the Activity Monitor
    Select “Spindump”
    This will generate a text file

 

Once both the files are generated then upload the files to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

I will try my best to help.

 

Thanks,

Harshika

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices