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mgdh
mgdh
Participating Frequently
May 17, 2018
Answered

xd 8.0.22.11 keeps crashing when choosing assets

  • May 17, 2018
  • 2 replies
  • 722 views

- when changing type

- when changing color

...

Looks like the las t update is not so stable

This topic has been closed for replies.
Correct answer Preran

I have exactly the same problem.

I'll send my details to you, Preran.

Mac OS 10.13.4 / XD v 8.0.22.11

Cheers,

Jon.


This issue has been fixed in the latest update released today. In the CC desktop application, click the gear icon and select Check for app updates.

Thanks,

Preran

2 replies

S
Sten1234321
Participant
May 22, 2018

I have the same exact issue.

Crash when picking a color from assets

Crash when picking character style from assets

OS x 10.12.6 (16G1314) / XD CC 8.0.22.11

Preran
Community Manager
PreranCommunity Manager
Community Manager
May 22, 2018

Hi Sten,

Can you confirm that all your graphic drivers are up to date by visiting the manufacturer's site? If all looks good, send me your Adobe ID, location, and phone number over a private message (click my picture and use the message button). We will get in touch with you for investigation.

Thanks,

Preran

J
jonswainson
Participant
May 23, 2018

I have exactly the same problem.

I'll send my details to you, Preran.

Mac OS 10.13.4 / XD v 8.0.22.11

Cheers,

Jon.

Preran
Community Manager
PreranCommunity Manager
Community Manager
May 17, 2018

Hi MGDH,

Were these functionalities working as intended before you updated to the latest version? Did you make any changes to your computer recently?

Can you do us a favor and check if you have the latest graphic drivers installed on your computer by visiting the manufacturer's site?

Thanks,

Preran

mgdh
mgdhAuthor
Participating Frequently
May 18, 2018

Hi!

I'm on a mac and everything is up to date.

No changes before your update

Was working fine before

Preran
Community Manager
PreranCommunity Manager
Community Manager
May 18, 2018

Thank you for the info. Please send me your Adobe ID, location, and phone number over a private message (click my picture and use the Message button). We will get in touch with you for further investigation.

Thanks,

Preran

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