XD app lagging on mobile

[rickdb1991]

While viewing any prototype (both cloud loaded and live view) scrolling through pages, changing pages, animations and almost everything else in the prototype is extremely slow (4fps or something).

i tried reinstalling the app on my phone but nothing is solving it. I'm working on an iPhone 13 pro. 

[AdeelFarooq97]

i have uploaded the usb connect xd from my iphone.
The funny thing when you do screen recording this work little smooth.
but after turning off the screen recording the lag again start when you scroll down right or left 1 sec delay and too much laggy.

[defaultjysmf37cr974]

Very intresting I am having the same experience when i screen record!! okay at least it's something. 

[MarijaNordeus]

It needs to be iOS 16.1 Beta 4 to work

[AdeelFarooq97]

sorry my bad.

but how i will get the IOS 16.1 beta ? :X

[Dash26235144nthl]

Hi, To access the beta versions, you must sign up for the apple beta program.  This usually takes longer to become available than the developer versions, as the public betas are more stable. But I believe as of now, IOS 16.1 should be available as a public beta. 

[LucianXD]

I updated my phone to iOS 16.1 and the lagging issue has been solved. I have an pretty big file with about 100 artboard and it run smoothly on my phone now. Updating to iOS 16.1 might help

[defaultjdfhdg20kkmf]

Dude...

Nothing works.

All animation is so choppy that I want to gorge my eyes out.

maybe instead of Adobe making dreadfully awful investment decisions destroying their investor rep, they should key a little more

money and time to keeping up to date on apple updates. You shouldn't even be asking users to share their works, you should have known and caught this before any of us had to experience it.

just as we are in need of more transitions, adjustments to overlays go actually overlay appropriately "example, Apple Maps & Uber styled overlays". Make it so that drag triggers can be multi directional for adjusting price range bars... 

there's a lot more stuff that would make sense to be in Adobe XD, especially given that it's 2022 almost going into 2023.

so at least stay on top of IOS updates. This isn't hard.

[defaultjysmf37cr974]

Hello,

This bug renderes the whole application useless ! This should be a priority. I am already looking at other applications to prototype. Which is very unfortunate as i really enjoy prototyping on adobe xd. Does anyone have any recommendations for other applications? 

[panagiotisk76]

Everything seems back to normal with the OS 16.1 update. 

[remaks69]

2 months of back and forth and hundreds of emails and messages and it was Apple's fault... thanks for nothing. 

[defaultjdfhdg20kkmf]

WHY HAS THIS NOT BEEN UPDATED!!!!!!

[AdeelFarooq97]

Yes i know, Before the IOS 16 update, everything was fine.
after updating the IOS 16 everthing is slow.
XD needs to update their app.
This is best feature XD have but now can't work man...

[defaultjdfhdg20kkmf]

To any and all Adobe employees replying in this board...

To simplify things...

Nothing works appropriately.

All animation is so choppy that I want to gorge my eyes out.

maybe instead of Adobe making dreadfully awful investment decisions destroying their investor rep, they should key a little more

money and time to keeping up to date on apple updates. You shouldn't even be asking users to share their works, you should have known and caught this before any of us had to experience it.

just as we are in need of more transitions, adjustments to overlays go actually overlay appropriately "example, Apple Maps & Uber styled overlays". Make it so that drag triggers can be multi directional for adjusting price range bars... 

there's a lot more stuff that would make sense to be in Adobe XD, especially given that it's 2022 almost going into 2023.

So at least stay on top of IOS updates. This isn't hard. And should NOT take this long!

[defaultjdfhdg20kkmf]

WHY HAS THIS NOT BEEN UPDATED!!!!!!

[HARSHIKA_VERMA]

Hi All,

We understand how frustrating it could be. We are following up with the product team for the update on the issue. We'll keep you posted with the update as soon as we hear anything from their end.

We are sorry for the inconvenience.

Thanks,

Harshika

[defaultjdfhdg20kkmf]

Anything yet?

[AdeelFarooq97]

Bro The Adobe XD on app store updated 6 months ago.
they don't care.
i buyed the subscription just for the this live feature xd (had).
They just keep posting one thing we understand your frustration.

[defaultjdfhdg20kkmf]

One thing to understand frustration.

totally different to actually resolve the issue.

[selfctrl]

This is still a huge issue. I only recently updated to iOS 16 and didn't know this was an issue.
I was supposed to to demo work to a client during a pitch today using my mobile device.
It was incredibly embarrasing and looked completely unprofessional.
Considering the huge bill we pay monthly to Adobe for our team accounts I expect better.

[defaultjdfhdg20kkmf]

Agree... we've been talking to adobe daily and they have done little to nothing to resolve the issue..

DO SOMETHING ADOBE!

[default423ho0pxuijv]

This is a basic-major feature that XD mobile app allow to users testing real time their prototypes in mobile devices. It must be solved from the first OS16 release and not beggin adobe to do the right. The XD App on App store has been updated 6 months ago. I wonder if any other users don't have this issue and Adobe not listening?

[HARSHIKA_VERMA]

Hi default423ho0pxuijv,

We understand your frustration. We would like to inform you that the bug has already been raised for this issue, and the team is working on it. We'll keep you updated as soon as we hear anything from the team.

We are sorry for the inconvenience.

Thanks,

Harshika

[jamesp88176292]

Hi all,

Just jumping in the thread with exactly the same issue. Almost impossible to scroll up and down in the XD app when previewing via USB. 

Running the most up to date XD release, iOS 16. The issue is still the same even with blank artboards. 

Like another user said - I just tried to record a video to show how bad it is but for some reason when you use the screen recorder it goes from 4fps to about 20fps. Super weird.

Update on the fix Adobe?

[defaultjdfhdg20kkmf]

Yes. This issue was raised weeks ago.

an update from their behalf without dragging their feet would be great.

Shouldnt take this long!!!

[HARSHIKA_VERMA]

Hi @defaultjdfhdg20kkmf,

We understand how frustrating it could be. However, the team is looking into the concern, and the possibility here is that this might be an iOS 16 bug and can be fixed in iOS 16.1, but it is under investigation.

We'll let you know as soon as we get any new updates on this issue.

We're sorry for the inconvenience.

Thanks,

Harshika