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TCald22
TCald22
Participant
October 18, 2020
Question

XD Constant Unexplainable Crashes on Windows?

  • October 18, 2020
  • 2 replies
  • 426 views

I gave up on XD a long time ago on an entirely different system for the same reasons--and have been using a different work flow for my prototyping that actually works for me. However, I'm forced to use it for a current project and it's draining me of my patience. I'm getting constant and instantaneous crashes with no warning (no pinwheel or period of unresponsiveness--just an instant crash). Everything possible is up to date: my OS, the App itself, my NVIDIA drivers. It's one thing if it's crashing and auto-saving--but I'm not getting any auto-save at all. So I'm forced to spam ctrl + s with each miniscule change I make or risk losing my work.

 

The first crash happened literally after pressing "enter" when changing my character size via entering a value with my keyboard.

 

The second crash happened when changing the blend mode of a small button. 

 

My System:

Windows 10 Home

AMD R5 3600

Nvidia 1650 Super

16gb RAM C16 @ 3200

 

I tried following this guide for uploading crash dump files, however, I do not have a Localdumps folder within the Windows Error Reporting folder of my Registry Editor so I'm stuck on what to do to access the dump files.

 

Thanks in advance to anyone who has the time/patience to offer feedback!

This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
October 20, 2020

Hi there, 

 

Sorry to hear you're having trouble using XD. Would you mind sharing the screenshot of your about XD info page? Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to shared location such as Creative Cloud, Dropbox and share the URL with me over a private message.

 

We will try our best to help.

 

Note: Please make sure to share the URL of the post over a PM for reference.

 

Thanks,

Harshika

TCald22
TCald22Author
Participant
October 18, 2020

I was just thinking about some initial troubleshooting I could do and I remember about a year ago--on an older PC--I had some trouble with Illustrator, but figured out that once I turned off GPU Acceleration and Animated Zoom, crashes improved.

 

Unfortunately, with Windows support, there is no ability to access Preferences in Adobe XD--why?

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