Xd constantly crashes

Forum|Forum|4 years ago
March 19, 2021
1 reply
653 views

XD is constantly crashing it is the most frustrating thing ever, not only does the app have minimal functionality compared to others but it crashes half the time, its literally everyday and many times during the day

This topic has been closed for replies.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD and OS.
Is it crashing while working on a specific file or multiple files?
Does it crash on a local file or cloud file or both?
Is there any specific action that leads to crashing or it's crashing randomly?

We're here to help, just need more information.

Regards

Rishabh

JessLevyAuthor

Known Participant

Hi

I still have not received any further help and this is very concerning.

I am very unhappy with this.

Rishabh_Tiwari

Legend

I am so sorry for the delay in response. We'll need system logs and crash dump to investigate this further. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

Please wait for the application to crash again and once it crashes, please note the time stamp in local time and collect system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and crash dump(https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html) and both the files to a shared location like Google Drive or DropBox and DM me the link by clicking on my name.

Note: For reference, please add this discussion link in the subject.

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