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N
nopewhy
Participant
September 19, 2019
Question

XD Crashes Consistently on "Share for Review"

  • September 19, 2019
  • 1 reply
  • 482 views

I have an XD file which isn't even a particuarly big or complex file, but every single time I try to export to prototype via Share for Review it gets to 30%, hangs for 5-10 seconds, then XD crashes with no explanation, error notice, NOTHING. Just closes right up.

 

Anyone else having this problem? Know what might be causing it? Most importantly, how I might fix it?

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 19, 2019

Hi there,

 

We are sorry to hear that you're facing trouble using Adobe XD. We haven't heard anyone reporting the same as of now. We will try our best to help you. A few more details would be super helpful.

 

  • What is the OS and XD version of your machine?
  • Have you installed latest update to your graphic card drivers? Please visit the manufacturer website to check for latest update to your drivers.

 

I would also request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html and let us know if that helps.

 

Thanks,

Harshika

N
nopewhyAuthor
Participant
October 10, 2019

OS: Windows 10 Pro v1809 (build 17763.737)
XD Version: 22.7.12.3
Region: USA

N
nopewhyAuthor
Participant
October 23, 2019

Hi there, thanks for the details. I would like to confirm if you have tried the workaround solutions that Harshika has mentioned in her last post?

 

Thanks,

Atul_Saini


Technically no, but that's because all of the potential solutions in the linked document are either for circumstances I am not experiencing or versions of CC that I am not using (i.e. I am not an Enterprise user, not using a Proxy Server or Kivuto, and not receiving ANY error codes, let alone the two listed) so nothing in that document except "Contact Us For Help" is apploicable to me.

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