XD Crashes consistently on the Font selector

[Sérgio Fujitsu]

Everytime I change font it crashes, already crashed 6 times in one project in just some minutes. Everytime I change font, if I'm not fast enough or click outside to close, it crashes.

[italosan]

Hi, what version of Adobe XD are you using? Does this problem occur with all files or only with a specific file?

[Sérgio Fujitsu]

Hi, sorry for the late response, my Adobe XD is the latest (51.0.12.6) and no, it isn't fixed yet. It doesn't need to be in any file, just try and choose a font from the menu will lead to a crash after a project is open for about 1 minute. I really want this to be fixed because it really makes me frustrated when working with XD, it normally makes me open the same project a lot of times just because I'm not able to look at the fonts and choose one. Complained about it with classmates and some had the same expirience I had.

[Sérgio Fujitsu]

*experience

[italosan]

Hi, do you happen to use a font manager?

[Sérgio Fujitsu]

I don't think so.

[italosan]

Hi, do you still need help? Has your problem been solved? Keep us updated

[Sérgio Fujitsu · Accepted solution]

I'm not using XD that much now, it is a small bug. I've just opened XD now on the same computer and it seems that the same problem doesn't occur. The problem was happening in 51.0.12.6 and it seems to be fixed in the same version, sence it didn't get updated. The problem could be made from the Cloud or just a problem with my computer, because it is from my school and I have no control over what changes they do, also could be just a restart computer problem or a RAM consumption problem. I'll mark it as "Solved" because I wont use XD that much now, and the problem seems to be fixed for now. (Just found out my school is having problems with everyones Adobe subscription, this is something they said not long ago and already has happened, it is strange that I can use XD but not After Effects, for example, this problem of not opening other apps just happened now. I think this problem comes from the Adobe Cloud.) Also, thanks for the help and also sorry for the delay of my responses. Hope this helps other people and also hope it gets totally fixed if it isn't already. If you need more information reply and I'll answer in 1 week or next time I resume school. (My school is ending soon, in 3 weeks.) Thank you for reading.

[italosan]

Hi, thank you for providing us with more information. Try contacting Adobe Support directly from here: https://helpx.adobe.com/contact.html