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S
Smooth
Participant
July 23, 2021
Answered

XD crashes on launch on windows machine on XD 42.0.22 version

  • July 23, 2021
  • 8 replies
  • 2808 views

Hi Adobe team,
I am experiencing the following issue: after updating to version 42.0.22  XD closes / crashes 
It just Flash open closes right away and doesn't allow to even send the error report (frozen)
I am using XD on Windows 10.

 

Any help is appreaciated. Thank you.

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Thanks for sharing the solution that worked for you. I would request all of you to please ensure that your Windows is up to date. If you still face issue, please share the details asked by me in my previous response on this post.

     

    I will try my best to escalate the issue to the team for investigation.

     

    Note: Logs are really essentials that help our product team to identify the root cause of the issue.

     

    Thanks,

    Harshika

     

    <Marking as correct only to highlight>

    8 replies

    My Name Is Michael
    My Name Is Michael
    Participant
    July 27, 2021

    Updated Windows XD to 42.0.22 -  As many other users noted, XD crashes on startup.  Did full uninstall of XD and clean install of 41.1.12.  XD Loads but none of the design files load - says they are created in a new version of XD, please update.  I try to update and same fail launch. Times a wasting Adobe....

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    July 27, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please ensure you have the latest update for the Windows in case if you have Windows Operating system. If you already have the latest version of Windows, please uninstall XD using the cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and then re-install and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    J
    Jimesh-b
    Participant
    July 27, 2021

    I faced the same problem and tried everything that was suggested on Adobe forums but nothing worked. So i rolled back from version 42.022 to 41.1.12 and it is working fine. Looks like they have introduced more bugs instead of fixing the bugs.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 27, 2021

      Hi there,

       

      We're so sorry for all the trouble. Please update Windows to the latest version and then update XD to the latest version and let us know if that solves the issue or if you need any further assistance.

       

      Regards

      Rishabh

      M
      Monokuroomu
      Participant
      July 26, 2021

      Hi !

      The IT team in my company just found the issue (in my case, but maybe it can work for you all).

      Windows was not correctly updated.

      In the Windows Update page, you have to click on the button below the grey one (yes... wtf) and Windows will find "others" updates for you computer.

       

      (sorry, picture in french)

       

      Problem solved for my case, I hope it will works for you.

       

        J
        jenniferyu
        Participant
        July 27, 2021

        It really solved crash on launch problems. It saved my design work. Thanks so much. 

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          July 26, 2021

          Hi All,

           

          We are sorry for the trouble. We will make sure to report the issue to the product team for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. 

           

          We will make sure to file a feedback ticket of your machine's logs.

           

          Thanks,

          Harshika

           

          <Marking as correct to highlight>

          H
          hitotoco
          Participant
          July 27, 2021

          Hello.

          Maybe the version of Windows is involved.

          I have the same phenomenon as everyone else, but I am using Windows 10 pro ver.1803.

          All the people in the company ver.1803 are crashing.

          please refer. Masako

          P
          pauld13336684
          Participant
          July 26, 2021

          Myself and another designer on our team have exactly this issue. Is there any response from Adobe on this as we can't work on any XD files at all at the moment?

          S
          SmoothAuthor
          Participant
          July 26, 2021

          I tried installing unstalling and updating etc. but its not working, continued with same issue, XD open and closes.
          So I rolled back to 41.1.12.9. which is working ok.

            J
            Jimesh-b
            Participant
            July 26, 2021

            I tried Part 1 but it did not help me.

             

            The issue fixed for me when I uninstalled the latest version 42.0.22 and installed the older version 41.1.12.

              M
              mehrnoushr51852086
              Participant
              July 26, 2021

              Hi

              I have the same problem with version 42.0.22 and I used the Creative Cloud Cleaner tool to uninstall XD but it is not working. 

              Thanks

                G
                Community Expert
                gianvitulanoCommunity Expert
                Community Expert
                July 23, 2021

                Hi Smooth,

                try a new installation of Adobe XD. I recommend that you use the Creative Cloud Cleaner tool to uninstall the software and do a deeper cleaning. I wouldn’t want anything to go wrong during the upgrade and I’ll give us some corrupted files. Once the procedure is finished, install Adobe XD again and check if the problem persists.

                  S
                  SmoothAuthor
                  Participant
                  July 23, 2021

                  Thanks for your quick response, I tired cleaning it with Creative Cloud Cleaner tool right now its not working for me.

                  I will update you once it works.

                  Thanks

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