XD crashes regularly while auto-saving

Forum|Forum|5 years ago
November 26, 2020
2 replies
2486 views

Recently XD crashes while auto-saving. The XD workarea freezes, sometimes if I am lucky, it gets unfrozen when auto-save gets finished but most of the times I am not lucky and the app just ends with a crash.

This trend started maybe 2 versions before the latest one.

I am on Windows 10.

Somehow I feel doomed now with those incessant issues of XD. Isn't there a chance to get a single stable, at least to a cerain extent, version to be used by professionals. No fancy features, no useless updates, just a stable minimal viable product to draw something and show to clients who cannot sympathise excuses of a crashing-app sort.

This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please colled and share logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We'll try our best to help you with it.

Regards

Rishabh

Martin Marek

Known Participant

@Rishabh_Tiwari Please check the AdobeLogs_20201126_073709_391-win.zip log file.

Rishabh_Tiwari

Community Manager

Thanks for sharing the logs, Martin. I am escalating this further for investigation and will update this discussion as soon as I hear from the team.

Martin Marek

Known Participant

Same for me (35.1.12 on Windows 10). XD repeatedly crashes when auto-saving, when I switch to XD from another app or every time when PC enters a sleep mode. When started again, recent documents are not shown sometimes, so I have to search them in Cloud documents folder. This is riddiculous.

K

Krista5C33

Participant

Getting the same problem.

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