XD crashes regularly while auto-saving

Forum|Forum|5 years ago
November 26, 2020
2 replies
2486 views

Recently XD crashes while auto-saving. The XD workarea freezes, sometimes if I am lucky, it gets unfrozen when auto-save gets finished but most of the times I am not lucky and the app just ends with a crash.

This trend started maybe 2 versions before the latest one.

I am on Windows 10.

Somehow I feel doomed now with those incessant issues of XD. Isn't there a chance to get a single stable, at least to a cerain extent, version to be used by professionals. No fancy features, no useless updates, just a stable minimal viable product to draw something and show to clients who cannot sympathise excuses of a crashing-app sort.

This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please colled and share logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We'll try our best to help you with it.

Regards

Rishabh

Martin Marek

Known Participant

@Rishabh_Tiwari Please check the AdobeLogs_20201126_073709_391-win.zip log file.

S

s1monk

Participant

Thanks for sharing the logs. We also need the crash dump which will help to identify the root cause of the issue so could you enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

Once enabled, please wait till the application crashes and once it crashes, please collect the logs from this location: %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and add it to a shared location and share the link through DM by clicking on my name.

Note: While sending the DM, please add this discussion link in the subject.

I also have the same problem, the cloud icon for the auto-save function saying "offline" for a short time, the auto-save fails and adobe XD is freezing and crashes.

Martin Marek

Known Participant

Same for me (35.1.12 on Windows 10). XD repeatedly crashes when auto-saving, when I switch to XD from another app or every time when PC enters a sleep mode. When started again, recent documents are not shown sometimes, so I have to search them in Cloud documents folder. This is riddiculous.

K

Krista5C33

Participant

Getting the same problem.

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