XD crashes while opening file after the latest update version 32 on macOS.

Report · Aug 25, 2020

Hi All,

I was working on a file with multiple components and the file was lagging a lot. Yesterday I updated my xd with the latest update, but now I am unable to open that file. As soon as I open the file, xd crashes.

Sending the crash report.

Macbook pro, MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

I am unaware on how to create crash trace.

Let me know if you need anything else also guide me for same.

Regards,

Upasana

Report · Aug 26, 2020

Hi, I am attaching the guide concerning the creation of the crash log: Collect and share the crash logs

Report · Aug 27, 2020

Thankyou.....It helped. 🙂

Report · Aug 26, 2020

You can install XD 31.2.12 inside your CC Desktop App…

Even if that's just a temporary work around. (V32 is very bad)

Report · Aug 26, 2020

Hi there,

We are sorry for the frustration. As Italo said to collect the crash logs. If you've the logs file with you, please share the file with me over a private message along with the XD file.

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me.

Note: Please add the URL of the post over a PM for reference.

Hope it helps.

Thanks,

Harshika