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default5hrtx16zi3u5
Participating Frequently
May 11, 2021
Question

XD crashes while window change, while file saving - TOTALY UNUSABLE

  • May 11, 2021
  • 3 replies
  • 3730 views

Adobe XD crashes in different scenarios on Windows 10 64bit:

1. Just after startup when changing app window to full screen OR

2. When trying to save even empty template file - localy or to the cloud

I tried to reinstall XD few times to different versions, I changed graphic drivers on Intel HD520.

The XD is totally unusable. 

How can you put such a garbage application on the market? 

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      3 replies

      N
      Community Expert
      Nick GioiaCommunity Expert
      Community Expert
      June 3, 2021

      Sounds like a windows problem. I don't have any issues with Adobe XD.  It is an awesome product and very usable. 

      Adobe XD is far from garbage. It's a very innovative and useful application once you understand how to use it properly here's a tutorial to help you. 

       

      https://www.youtube.com/watch?v=rihTerG3hA4

       

       

       

       

        D
        default5hrtx16zi3u5Author
        Participating Frequently
        June 4, 2021

        I'm afraid you don't understand. 

        How can you teach someone how to drive a car if each time when you start the car the engine blows?

        Belive me, I saw some tutorial and tought it may be a worth to try and maybe to introduce the XD tool into workflow in my company. But sadly this tool is so unstable and so unusable for now.

        If it is a Windows problem there shall be some workaround or fix. We are not talking about one not working feature of XD, we are talking about completely not working app.

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        June 4, 2021

        Hi there,

         

        We're so sorry to hear about the trouble. We'll need the version of XD and OS along with the system logs https://helpx.adobe.com/xd/user-guide.html/in/xd/kb/how-to-collect-crash-logs.ug.html and crash dump https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html 

         

        Once you have enabled the crash dump, please wait for the application to crash, once it crashes please collect system logs and the crash dump.  

         

        Please add both the logs files to a shared drive like Google Drive or DropBox and share the link through DM by clicking on my name.

         

        Regards

        Rishabh

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        default5hrtx16zi3u5Author
        Participating Frequently
        May 13, 2021

        Any results? Did you find root cause in logs? Any chance for quick fix?

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        May 18, 2021

        Yes, so the team is working on your bug and they also require full crash dumps which you can enable using this link: https://helpx.adobe.com/xd/user-guide.html/in/xd/kb/how-to-collect-crash-logs.ug.html and upload them to a shared location such as CC or Dropbox and share the URL with us.

         

        We will try our best to help you.

         

        Thanks,

        Harshika

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        default5hrtx16zi3u5Author
        Participating Frequently
        May 19, 2021

        The dump logs are here: https://shared-assets.adobe.com/link/00c4f703-04af-4dbc-686c-cd7da2a0e699

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        May 11, 2021

        Hi, we're sorry you're having trouble with Adobe XD. Have you tried using Log Collector tool?

          D
          default5hrtx16zi3u5Author
          Participating Frequently
          May 11, 2021

          Yes, I have, logs AdobeLogs_20210511_105337_299-win.zip uploaded

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          May 11, 2021

          Thanks for sharing the name of the Adobe logs of your machine that you generated. Could you please also share the XD versions of your machine and a sample XD file for investigation? Please upload the file to a shared location such as CC or Dropbox and share the URL with us.

           

          We will try our best to help.

           

          Thanks,

          Harshika

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