• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

XD Crashing & Reverting to older version of doc

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

While I'm working, XD keeps pausing, refreshing, then reverting to a previously auto-saved version (deleting all the work I've done). It's impossible to do my job. This is WITH the update that was pushed out over the weekend—last week was doing the same thing at a greater frequency. MicrosoftTeams-image (482).png

Views

509

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

[Moderator moved from Using the Community forums to  Adobe XD.]

  1. Which operating system?
  2. Did you restart your computer after installing new XD?
  3. See this possibly related help article.
    https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

Hi!

Thanks for the reply!

1. We're on MacOS Monterey version 12.6.3.

2. Yes, this is happening to multiple members of my team post restart.

3. We're on Macs...

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

Enterprise & Teams members:

Ask your IT dept's admin to submit a support request from their Admin Console.

 

Individual Plan members:

Contact Adobe support via online chat or phone.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html


 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

LATEST

Will do! Thanks so much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines