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XD crashing on zoom on windows XD version 41.1

Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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I'm experimenting continuos app crashes when I perform a zoom in followed by a zoom out action.
Graphic drivers and os updated 
XD update to v.41.1.12

Issue detected on a Dell XPS 9500 with Win 10 21H1 and Nvidia 471.11 drivers

 

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Crash on windows, Product performance

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correct answers 2 Correct answers

Adobe Community Professional , Jul 15, 2021 Jul 15, 2021
Hi, thanks for your reply. Would you mind doing a fresh install of the graphics drivers? I know they are up to date already, but just for extra security

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Community Beginner , Jul 26, 2021 Jul 26, 2021
Hi  Clean installation for NVIDIA drivers and update XD to the new version. It seems that the issu is fixed. I will open a new thread if the problem occuors again Thanks

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Hi, do these crashes occur on all files or while working on a specific file? Also tried doing a fresh install of Adobe XD? You could use the Creative Cloud Cleaner tool to uninstall the software and delete any corrupt files.

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Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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Hi. 
Uninstalled all the cloud app with Cleaner Tool and perform a fresh installation.
The issue reamain.

More details: 

  • The issue is not related to a specific file (same problem on a local and on a cloud file).
  • It seems that if I zoom in and zoom out quickly the render engine crash and the application freeze. 
    I say "Engine crash" because elements in artboards looks blurried like before a redraw.

Thanks 
Andrea

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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Hi, thanks for your reply. Would you mind doing a fresh install of the graphics drivers? I know they are up to date already, but just for extra security

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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Hi 
Clean installation for NVIDIA drivers and update XD to the new version.
It seems that the issu is fixed.

I will open a new thread if the problem occuors again

Thanks

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Sure, if you need any help in the future please contact us 🙂

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Thank you @italosan for your contribution to this post and helping the customer in resolving his issue. We really appreciate your presence on forums. 

 

Awesome support. 🙂

 

Thanks,

Harshika

 

 

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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Hi Harshika, thank you very much for the compliment. It is a pleasure to help all the forum members 🙂

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