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M
Mohammad5CE2
Participating Frequently
October 5, 2020
Question

XD Crashing

  • October 5, 2020
  • 2 replies
  • 690 views

Hello all,

Im using a Macbook pro and adobe XD keeps crashing everytime i try to open a new text box and write in Arabic, only when i write in Arabic, anyone facing same problem, PLEASE help 😞
Mo,

This topic has been closed for replies.

2 replies

Mihnea Ovidenie
Community Manager
Mihnea OvidenieCommunity Manager
Community Manager
October 6, 2020

Hi,

 

Sorry to hear that. I would like to understand more to try to reproduce it on our end. Does it matter the type of text - area vs point - when you encounter the crash? Does it happen with a certain font?

 

Cheers,

M.

    M
    Mohammad5CE2Author
    Participating Frequently
    October 6, 2020

    Hello,

    I tried many Arabic fonts, same problem and i started facing this problem on last Sunday night,
    I have the recent version of Adobe XD and Catalina ver 10.15.7
    Only with Arabic fonts, every time i open a text box and start writing the program crashes,

     

    Best,
    Mo

    Mihnea Ovidenie
    Community Manager
    Mihnea OvidenieCommunity Manager
    Community Manager
    October 27, 2020

    Hi,

     

    We fixed an issue with the RTL text in the XD 34.1 version. Can you please check it and let us know whether the problem goes away?

     

    Cheers,

    M.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    October 5, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please collect and share system logs so that we can identify the root cause of the issue? You can collect logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    M
    Mohammad5CE2Author
    Participating Frequently
    October 6, 2020

    Hello Rishabh,

    Ok, I did what you asked for but how to share with you the zipped file i recieved on my email? Pls advice.


    Mo

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