XD do not moving

New Here ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

After Update XD, Error t use. Sudden do not move just save. what is that? so Downgrade 47. than my works do not function.

Views

80

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

LATEST

Hi There,

 

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details  like-

  1. The version of XD.
  2. The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
  3. The version of creative cloud.
  4. The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
  5. Are you getting any blank screen while opening XD.
  6. Is it possible to share video of your Issue, so that we can Investigate from our end. 

 

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

 

Please let us know if you need more assistance on this. We'd be happy to help.

 

Thanks,

Madhumati

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines