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XD does not launch on macOS Ventura

New Here ,
Feb 06, 2023 Feb 06, 2023

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Hi,

 

Since I've installed macOS Ventura I am not able to open XD. The XD icon keeps bouncing in the task bar but nothing happens. When I open the "force quit" window it says XD is not responding. 

 

I've tried everything including tips on this forum (Adobe Cleaner tool). Unfortunatly nothing seems to work. I even reinstalled CC.

 

Hopefully someone has a solution, thanks in advance.

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Crash on mac

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi @stevenv55643394 ,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Please access System Preferences > Security & Privacy > Privacy > Full Disk Access and enable XD.
  2. Sign out of XD & CC Desktop app.
  3. Close CoreSync and all Adobe processes from the activity monitor.
  4. Reboot the mac.
  5. Sign back on the Adobe CC Desktop app and launch XD from there.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Feb 07, 2023 Feb 07, 2023

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Thank you Rishabh,

 

I've followed your steps, I've tried it twice, but unfortunatly I still have the same problem. At step 3 I closed all the precesses but CoreSync wasn't running, so I did not need to close it either (not sure if that matters).

 

Regards,

Steven

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New Here ,
Feb 13, 2023 Feb 13, 2023

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Hi there, 

 

I've tried and tried, but still nothing, hopefully there are some other suggestions or posibilities.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Hi there,

 

It's been a couple of weeks and I am still stuck, nothing is working unfortunatly. Hopefully there are some other suggestions?

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @stevenv55643394 ,

 

I am so sorry for the delay in response. Would you mind confirming if you've have changed the install location for Adobe apps from the CC Desktop app? Please ensure Adobe XD have full permission. If nothing helps, we'll need to troubleshoot this on a live session. Please contact us directly using this link and click on the message icon in the bottom right-hand corner. We'll try our best to assist you with this.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Hi @Rishabh_Tiwari 

 

Thanks for the update. I did not change the install location. CC and XD niow have Full Disk Acces. Still the same problem. 

 

I will follow the link for contact.

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