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XD File disappeared from cloud and can't find managed links after recent update

New Here ,
Jul 21, 2020 Jul 21, 2020

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Recently logged out of Adobe Creative Cloud and my XD file completely disappeared from the cloud. Also can't find my managed links anymore.

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2020 Jul 21, 2020

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating Syst
...

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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New Here ,
May 26, 2021 May 26, 2021

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Hi,

Ive just had the same, I updated the XD app and all the recent files have dissappeared includein the files in my drive and cloud storage!

Very fustrating

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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The same happened to me. After I updated XD all my files disapeared, I cant start from zero. PLEASE, HELP!!!!!!!

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi @Nunes5CF3 ,

 

Sorry to hear about the trouble. Could you confirm if you have tried the steps shared in the correct answer for this post? If yes, and still you're experiencing the issue, please share a few more details like:

 

  1. The version of XD & OS.
  2. Are you able to see the files here https://assets.adobe.com/cloud-documents?
  3. Do you have an individual subscription or an enterprise license?
  4. While signing out & signing in, did you get an option to select a "personal account" or " enterprise account"? If yes, please check with both accounts and check if you're able to see the document on either of the accounts?

 

Regards

Rishabh

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @Nunes5CF3,

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jul 01, 2022 Jul 01, 2022

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I have this same problem and i have tried the steps listed above without any change, weeks worth of work are gone without any reasonable cause. please fix this ASAP.

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New Here ,
Jul 01, 2022 Jul 01, 2022

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I cant figure out why all my Adobe XD files are gone but i need them back ASAP, what is going on?

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Community Beginner ,
Jul 31, 2022 Jul 31, 2022

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No this doesnt work. Not on homenetwork or on work network. On Mac OS Monterey v. 12.4 It still jsut say: "You have no cloud documents." 

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Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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Hello,

 

I got the same peoblem, and I tried login cloud doc

with my mobile browse, and, the file is there!!! It's missing on laptop browser but not in mobile browser!!  See of you can find that on your mobile browser .

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New Here ,
Aug 24, 2022 Aug 24, 2022

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I'm having the same issue. Tried the suggestions and nothing works. 

Doesn't seem that anyone has gotten any help either but thought I'd express my frustration as well. 

Month of work lost...

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Hi there,

I'm in the same boat as the others. I updated XD and, over the weekend, my most recent files have disappeared leaving older, more redundant versions. I don't want to have to re-design the pages due to the time that would take. Please help!

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Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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I'm having the same problem here, all my recent work have vanished after an update.

 

The only place that all my archives are shown is the "Published work area" in the Adobe's website but I can't open them on my pc's XD. Can someone help me with this issue, please?

 

Vtor5F84_0-1632340855517.png

 

 

 

 

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New Here ,
Mar 25, 2022 Mar 25, 2022

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I have the exact same problem, I followed these steps and didn't help. How do I fix it?

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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I logged out and now I cant even log back in, will you try and fix this, or what??

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Community Beginner ,
May 11, 2022 May 11, 2022

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WHAT THE HECK GUYS IVE LOST MONTHS OF WORK I CANT USE THIS ANYMORE, IM CANCELLIING SUBSCRIBTION IF THIS DOESN'T WORK IM ABOUT TO LOSE EVERYTHING BECAUSE OF ADOBE XD!

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Community Beginner ,
Sep 04, 2022 Sep 04, 2022

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I have a similar issue, my XD document disappeared after restarting my computer. Everything was fine and I conscioulsy kept saving the document as I was working on it. It is nowhere to be found, I tried logging out of adobe cloud, restarting computer again, checking my files in the adobe cloud storage in the cloud and it's not there either. I have no idea where the file is, any tips are super helpful. The weird part is that on my Dock, if I click on thr XD icon, I can see that the file is there on the history above the icon app, but everytime I click on it nothing happens, it doens't open. Screen Shot 2022-09-04 at 8.01.29 PM.png

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Hello Juan,

Did you find a sollution for this problem?, becuase I have the same issue here and tried all suggestions from Adobe assistants and it's not working, been working on these files for two years now. 😞

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