XD File disappeared from cloud and can't find managed links after recent update

New Here ,
Jul 21, 2020 Jul 21, 2020

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Recently logged out of Adobe Creative Cloud and my XD file completely disappeared from the cloud. Also can't find my managed links anymore.

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Adobe Employee , Jul 21, 2020 Jul 21, 2020
Hi there, Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below: Sign out of XD and Adobe CC Desktop app. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not. If this doesn't help, please share a few more details like: A screenshot of the About XD info page. The version of the Operating ...

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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New Here ,
May 26, 2021 May 26, 2021

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Hi,

Ive just had the same, I updated the XD app and all the recent files have dissappeared includein the files in my drive and cloud storage!

Very fustrating

 

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Hi there,

I'm in the same boat as the others. I updated XD and, over the weekend, my most recent files have disappeared leaving older, more redundant versions. I don't want to have to re-design the pages due to the time that would take. Please help!

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Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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I'm having the same problem here, all my recent work have vanished after an update.

 

The only place that all my archives are shown is the "Published work area" in the Adobe's website but I can't open them on my pc's XD. Can someone help me with this issue, please?

 

Vtor5F84_0-1632340855517.png

 

 

 

 

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New Here ,
Mar 25, 2022 Mar 25, 2022

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I have the exact same problem, I followed these steps and didn't help. How do I fix it?

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New Here ,
Apr 21, 2022 Apr 21, 2022

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I logged out and now I cant even log back in, will you try and fix this, or what??

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Community Beginner ,
May 11, 2022 May 11, 2022

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WHAT THE HECK GUYS IVE LOST MONTHS OF WORK I CANT USE THIS ANYMORE, IM CANCELLIING SUBSCRIBTION IF THIS DOESN'T WORK IM ABOUT TO LOSE EVERYTHING BECAUSE OF ADOBE XD!

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