xd files on locud documents not opening in Xd

New Here ,
Feb 23, 2022 Feb 23, 2022

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XD cloud documnets saved not opening in XD
and when i open new document in that layers are not shown to me in XD also not able to save the documents

 

when i try uisng save with keyborad shorctcut " ctrl S" it gives error 3634

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Crash on windows , Data loss , Open and save docs

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correct answers 1 Correct answer

Adobe Community Professional , Feb 23, 2022 Feb 23, 2022
Hi @sapna23301334ujw2 , as I see in another conversation, the suggestion is uninstalling the Creative Cloud desktop app using the Creative Cloud Cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , and if you still have problems after reinstalling it, contacting the support: https://helpx.adobe.com/support/xd.html Hope this helps!

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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Hi @sapna23301334ujw2 , as I see in another conversation, the suggestion is uninstalling the Creative Cloud desktop app using the Creative Cloud Cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , and if you still have problems after reinstalling it, contacting the support: https://helpx.adobe.com/support/xd.html Hope this helps!

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Adobe Employee ,
Feb 27, 2022 Feb 27, 2022

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Hi sapna,

Thank you for contacting us, In addition to Akin's reply, I would like to add some points here, Before uninstalling OR Intslling the CCD, wait for the file sync to sync it completeley , then open then  XD documents .

Hope it helps,

Regards,

Ashwini

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