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K
koshea
Participant
January 18, 2021
Question

XD Freezes when pasting from UI kit

  • January 18, 2021
  • 1 reply
  • 850 views

When I paste objects that are anything but text from any of the UI Kits my entire UI freezes.  The object does appear in my design, but then I am able to interact with XD at all for about 15-30 seconds.  Very annoying and making the product nearly unusable.  Any ideas?

 

I am on Windows 10, AMD 3950x, Radeon 5700xt.

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 18, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD.
    2. Is this happening on a specific file or multiple files?
    3. Will it be possible for you to share the UI Kit so that we can test this on our end? If yes, please add it to a shared location, like Google Drive or DropBox, and share the link through DM by clicking on my name.
    4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it through DM as well.

     

    Note: While sending DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

    K
    kosheaAuthor
    Participant
    January 18, 2021

    Hi Rishabh,

     

    I am trying to message you but I am getting this error "You have reached the limit for number of private messages that you can send for now. Please try again later.".  Doesn't really make sense as I have never sent a private message before...

     

    Kevin

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