XD freezes when saving the document

New Here ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

XD freezes and close when I save the document online or local.

TOPICS
Crash on windows

Views

233

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

Hi, what version of Adobe XD are you using? What are the characteristics of your computer?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

Hi,

the version is 42.1.22.4.

This problem have arised when I have installed this version, not happened with the previous one.

My computer is an HP EliteBook with Microsoft 10 Enterprise.

 

Thanks

María

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

LATEST

Hi Maria,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The exact version Windows OS.
  2. Is this happening on a specific file or multiple files?
  3. Please try saving new file with just one component and see if its happening with a new file as well?
  4. If its happening with the new file as well, please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please collect spin dum file by following the steps shared below:
  • Launch Task Manager
  • Select the Adobe XD process
  • Right click on the Adobe XD process
  • Select “Create dump file”
  • This will generate a binary file

 

Please add both the files to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. We're here to help, just need more information.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines