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Cardinality5CB4
Participant
August 2, 2021
Question

XD is crashing frequently in XD 42 version

  • August 2, 2021
  • 2 replies
  • 420 views

For the past 5 days I'm facing this issue my XD is crashing every 2 to 5 minutes. I have tried reinstalling the XD but not works for me.

 

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    2 replies

    H
    hsabino1
    Participating Frequently
    August 2, 2021

    Absolutely the same issue here:

     

    1. Version 42.0.22;
    2. It's happening across any file I open. Albeit most of our files are of similar complexity and size - generally 2 to 6 artboards, each containing a web design. This doesn't seem excessive, and has never previously been an issue;

     

    It's vitally important that this is resolved as swiftly as possible. At present XD is literally unworkable - I click on a page element and the application freezes for around 30 seconds. And other applications become unresponsive as XD is constantly pushing the CPU to 100%.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 3, 2021

    Hi hsabino1,

     

    We understand your frustration and yes we did see customer reporting issues with XD 42. There is a latest update available to XD i.e XD 42.1 version. We highly encourage you to please update XD to the latest version which has fixed few of the similar issue. 

     

    You can check out what's fixed here: https://helpx.adobe.com/xd/kb/fixed-issues.html

     

    If you still face issues, please share Adobe logs and Crash dumps and upload them to a shared location such as Dropbox and share the URL with us here or over a PM.

     

    We will try our best to escalate the issue.

     

    Thanks,

    Harshika

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    August 2, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Is this happening while on a specific file or multiple files?
    3. If you have Windows OS, please ensure you have installed the latest OS updates as in some of the cases this have solved the issue.

     

    Regards

    Rishabh

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