XD is freezing and keeps on connecting in 28.4 version.

Forum|Forum|5 years ago
April 12, 2020
1 reply
712 views

xD after recent update started to lose connection and not be able to restore it — for ex. pc went to sleep mode with xD window open, after re-login you can not continue working — xD window is locked, the spinner is rotating, but nothing happens, it's window can't even be closed — only through the task switcher or taskbar.

That's very annoying and started happening only after recent update (I'm using 28.4.12)

Document filename is looking like that in this case: https://snipboard.io/83G4YI.jpg you can see a "×" next to the cloud symbol.

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi there,

We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.

We would be happy to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager

Hi there,

We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.

We would be happy to help.

Thanks,

Harshika

M

medanduAuthor

Participant

Dear Harshika, it's already 28.6.12.3

Looks like it's better now, thank for your feedback.

Let's see, no more problems at the moment.

BR,

Dmitry

HARSHIKA_VERMA

Community Manager

Glad to hear you're able to resolve the issue. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika

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