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XD is not installing

New Here ,
Aug 26, 2021 Aug 26, 2021

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Hi guys,

My XD is installed on my computer (windows) , I can open it and work with it, but I cannot update it, so I cannot work with files that were made with newer versions. 

When I try to make an update this is how my creative cloud looks like. It says that XD is not installed at all and I cannot install it.

When I search the Adobe file on my computer I cannot find the XD software.ex.jpg

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please uninstall XD and then re-install and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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