XD keeps getting disconnected when working on Cloud Documents

[iriss90593928]

The Mac CC dock icon bouncing without reason. It Bounces up  twice and then stops. 5min or so later it does it again... and again... and again...

I keep going to my XD window to see what's up but I don't see anything.

[KoushikC]

Ive notice this too when my cloud docs are open. I think it loses connection and tries to alert but it connects again on its own?

[iriss90593928]

Wow; yep I think that's it. Super tedious as it happens constantly. No more cloud docs for me...

[Preran]

This is definitely not the intended behavior. If you have access to an alternate Internet connection, can you try using that and let us know of your observations.

If you would like us to investigate this for you, please run the log collector tool https://adobe.ly/2zN5ybC, download the log file and upload it to a shared location. Share the URL of the log file here.

Thanks,

Preran

[JAB-Kader]

Hello @Preran 

Apart from the 20 people in my team, there seem to be other people with the same problem. Unfortunately, Adobe doesn't seem to have a solution for this problem yet.

I found the following threads that clearly describe the same issue.

PLEASE Adobe find a solution to this problem as it is clearly XD's fault.

https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/td-p/12...

https://community.adobe.com/t5/adobe-xd-discussions/compatibility-issue-with-ax88179a/m-p/12940450

https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/m-p/872...

[Bjørn Olav5FEA]

Alternate internet connection does not work. Same thing happens.