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nickp2215
Participant
March 8, 2021
Answered

XD mic still not recording (mac 10.13.6) (XD version 33.1.12.4)

  • March 8, 2021
  • 1 reply
  • 494 views

Hi, the mic in XD isnt working for me either. Ive tested it by recording my screen in Quicktime which works fine.

Im running 10.13.6 on a Mac Book Pro. Im running XD version 33.1.12.4.

I do not have any Sunflower extensions as far as Im aware. 

Ive followed previous answers but none work for me. Answers relating to later operating systems will obviously not work.
Please advise, thanks.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi Nick,

     

    Thanks for trying the suggestion shared by Rishabh. Are you still experiencing the issue? Please make sure you do not have any system pending updates or graphic card updates. Try to restart the system and then try to open the XD without safe mode and see if that works now.

     

    Thanks,

    Harshika

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    March 11, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. Booting the system in safe mode prevents third-party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third-party service or application like antivirus, plugins, or web extensions that are conflicting with XD. Please try that and share your observation.

     

    Regards

    Rishabh

      N
      nickp2215Author
      Participant
      March 15, 2021

      Hi Rishabh, thanks for the suggestion. In Safe Mode the sound was recorded but the screen was black, none of my design was showing. Whats that about?

      Kind regards,

      Nick 


      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity ManagerCorrect answer
      Community Manager
      April 5, 2021

      Hi Nick,

       

      Thanks for trying the suggestion shared by Rishabh. Are you still experiencing the issue? Please make sure you do not have any system pending updates or graphic card updates. Try to restart the system and then try to open the XD without safe mode and see if that works now.

       

      Thanks,

      Harshika

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